Bora Stays Privacy Policy

Welcome

Welcome to Bora Stays. This Privacy Policy explains how Bora Stays (“Bora Stays,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you use our platform, services, website, applications, booking systems, and related hospitality offerings.

By accessing or using Bora Stays, you consent to the practices described in this Privacy Policy.

1. About Bora Stays

Bora Stays is a hospitality and furnished accommodation platform offering the following services.

• Executive stays
• Furnished apartments
• Vacation rentals
• Corporate accommodation
• Lifestyle and travel experiences
• Property management and commerce services
• Hospitality technology solutions
• This Privacy Policy applies to guests, property owners, hosts, corporate clients, vendors, partners, and website visitors.

2. Information We Collect

We may collect personal, operational, technical, and transactional information.

2.1 Personal Information

• Full names
• Phone numbers
• Email addresses
• National ID or passport details
• Date of birth
• Billing addresses
• Emergency contact information
• Company details for corporate bookings

2.2 Booking & Reservation Information

• Reservation dates
• Property preferences
• Stay history
• Occupancy information
• Guest communication records
• Special requests
• Payment confirmation details

2.3 Payment Information

Payments may be processed through secure third-party payment providers.

We may collect limited payment-related information such as the following.

• Transaction references
• Payment status
• Billing metadata
• M-Pesa transaction confirmations
• Card payment authorization details
• We do not store full card numbers unless explicitly processed through compliant third-party providers.

2.4 Technical & Device Information

• IP address
• Browser type
• Device information
• Operating system
• Location data
• Referral URLs
• Session activity
• Log files
• Cookies and analytics data

2.5 Communication Information

• Support requests
• Booking inquiries
• Reviews and ratings
• Complaints
• Emails
• WhatsApp or messaging interactions
• Customer service calls

3. How We Use Your Information

• Process reservations
• Confirm bookings
• Facilitate check-ins and check-outs
• Process payments
• Provide customer support
• Improve platform performance
• Personalize user experiences
• Detect fraud and abuse
• Communicate updates and promotions
• Comply with legal obligations
• Maintain safety and security

4. Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on contractual necessity, user consent, legitimate business interests, legal compliance obligations, and fraud prevention and security interests.

Kenyan data processing activities may be governed by the Kenya Data Protection Act, 2019.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain sessions, improve platform functionality, analyze traffic and performance, remember preferences, enhance security, and support marketing and analytics.

• You may disable cookies through your browser settings, though some functionality may be affected.

6. Sharing of Information

We may share information in the circumstances below.

6.1 Property Owners & Hosts

We may share guest names, reservation details, contact information, and arrival information where necessary to facilitate stays.

6.2 Payment Providers

We may share necessary payment-related information for secure payment processing, fraud prevention, and transaction verification.

6.3 Service Providers

We may share information with providers supporting hosting infrastructure, cloud services, customer support, analytics, security monitoring, communication systems, email delivery, and SMS notifications.

6.4 Legal & Regulatory Authorities

We may disclose information where required by law or regulatory obligations, including to law enforcement, courts, government agencies, and tax authorities.

6.5 Business Transfers

Information may be shared in connection with mergers, acquisitions, corporate restructuring, or asset transfers.

7. Data Retention

We retain personal information only as long as necessary for reservation management, operational requirements, legal compliance, tax and accounting obligations, security and fraud prevention, and dispute resolution.

Retention periods may vary depending on applicable legal and operational requirements.

8. Data Security

We implement reasonable technical and organizational safeguards including SSL/TLS encryption, secure hosting infrastructure, access controls, authentication systems, firewalls and monitoring, role-based access management, and secure payment integrations.

However, no internet-based system is completely secure, and we cannot guarantee absolute security.

9. User Rights

Depending on applicable laws, users may have rights to access personal data, correct inaccurate information, request deletion, restrict processing, withdraw consent, object to certain processing activities, and request data portability.

Requests may be submitted through our support channels. We may require identity verification before processing requests.

10. International Data Transfers

Your information may be processed or stored in jurisdictions outside your country of residence where our hosting, infrastructure, or service providers operate.

Where applicable, we implement reasonable safeguards for cross-border data transfers.

11. Marketing Communications

We may send booking confirmations, reservation updates, service announcements, promotional offers, and product and experience recommendations.

You may opt out of marketing communications at any time through unsubscribe links or by contacting us. Transactional and operational communications may still be sent where necessary.

12. Third-Party Services & Links

Bora Stays may integrate or link to third-party platforms including payment gateways, mapping services, travel and hospitality partners, social media platforms, and booking integrations.

We are not responsible for third-party privacy practices or external websites. Users should review third-party privacy policies independently.

13. Children’s Privacy

Bora Stays services are not intended for individuals under 18 years of age without parental or guardian involvement.

We do not knowingly collect personal information from minors without lawful basis or authorization.

14. Property Surveillance & Security Systems

Some properties may utilize CCTV systems, access control systems, smart locks, visitor management systems, and security monitoring systems.

• Where applicable, surveillance is used for safety and property protection.
• Cameras should not be installed in private areas such as bathrooms or bedrooms.
• Users may be notified of monitored areas.

15. Fraud Prevention & Risk Management

We may use information to verify identities, detect suspicious activity, prevent unauthorized transactions, enforce platform policies, and investigate misuse or security incidents.

Accounts suspected of fraud or abuse may be restricted or suspended.

16. Corporate & Enterprise Data

For corporate bookings and partnerships, Bora Stays may process company information, procurement records, billing information, employee accommodation data, and contractual communications.

Such processing is conducted for operational and contractual purposes.

17. Automated Systems & Analytics

We may use automated tools and analytics systems for recommendation engines, operational reporting, demand forecasting, customer experience optimization, fraud detection, and performance monitoring.

These systems help improve platform efficiency and service quality.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions become effective upon publication on our platform. Continued use of Bora Stays after updates constitutes acceptance of revised terms.

19. Contact Us

For privacy-related inquiries, requests, or complaints, please use the contact points below.

• Bora Stays
• Website: https://borastays.accentrixcloud.com
• Email: system@accentrixcloud.com
• Phone: [Insert Phone Number]
• Address: [Insert Business Address]

20. Your Consent

By using Bora Stays, you acknowledge that you have read this Privacy Policy, understand how your information is processed, and consent to the collection and use of information as described herein.

21. Compliance Statement

Bora Stays aims to align its privacy and operational practices with applicable data protection and hospitality industry standards, including relevant provisions under the Kenya Data Protection Act, 2019 and applicable electronic transactions and consumer protection requirements.